Refund policy
Even the best pieces don't always fit, so you might want to return an item back to us. How to do so?
Up to 30 days of Your purchase, You have the rights for a full refund. Within 14 working days from the delivery date to our warehouse, your refund will be sent back to your bank account.
If You wish for a change in the sizing, contact our Customer Care at info@ariette.cz before returning the item. If it is in stock, we will do everything to make the exchange happen for you. However, we cannot always guarantee that option because of the limited-edition items.
The returned item must not be used, in the original condition with all of the tags. To be ecological, we will be happy to receive it back in the original package.
Returns through Packeta
Step 1: Fill in the Returns Form, which you can find down below
Step 2: Pack the item together with the Returns Form, ideally into the original package
Step 3: Bring the sealed package to the closest branch of Packeto (www.zasilkovna.cz/pobocky) and use code "94709785"
Step 4: Take the confirmation of accepting of the package
Step 5: Wait a few days for the confirmation e-mail that the package got back to our warehouse
Step 6: If everything is OK, within 14 working days we will return the refund to your bank account
Return through post office
Step 1: Fill in the Returns Form, which you can find down below
Step 2: Pack the item together with the Returns Form, ideally into the original package
Step 3: Bring the sealed package to the closest branch of Česká pošta (Czech post office)
Step 4: Send the package to the address of our warehouse (Frank Company s.r.o., Heřmanova 834/42, Praha 7, 170 00, Czech Republic) on your own expenses
Step 5: Wait a few days for the confirmation e-mail that the package got back to our warehouse
Step 6: Step 6: If everything is OK, within 14 working days we will return the refund to your bank account